Pass4side IBM 000-010 exam demo
1. In which phases are most requirements discovered and defined?
A. Initiating and Planning
B. Initiating and Execution
C. Planning and Execution
D. Initiating and Monitoring/Controlling
Answer: A
2. Click the Exhibit button.Based upon the scenario in the exhibit, which statement best matches the customer Goals in relation to IT and Enterprise Asset Management?
A. Golden Bank needs baseline historical data for comparison purposes.
B. Golden Bank will convert our business processes to an ITIL framework.
C. Golden Bank will be recognized as the best international consumer bank.
D. Golden Bank has total commitment to providing their customers increasingly better service.
Answer: B
3. Despite low resource CPU utilization, many organizations suffer application outages and service degradationwhen the demand on the critical infrastructure components is overwhelming. Which Tivoli product provides a formal way to gather data, and analyze, model and approve utilization management activities?
A. IBM Tivoli Configuration Manager
B. IBM Tivoli Capacity Process Manager
C. IBM Tivoli Business Systems Manager
D. IBM Tivoli Change and Configuration Management Database
Answer: B
4. Which Maximo application is used to generate an emergency type work order after the meter-based OilAnalysis indicates a
problem with the turbine?
A. Quick Reporting
B. Service Request
C. Condition Monitoring
D. Meter-based Work Order
Answer:C
5. Which condition should be met in order for Maximo to generate a work order from a Preventative Maintenance
(PM) based on
an asset?
A. PM status is ACTIVE and Item status is ACTIVE.
B. PM status is COMPLETE and Asset status is READY.
C. PM status is ACTIVE and Asset status is OPERATING.
D. PM status is APPROVED and Item status is APPROVED.
Answer:C
6. A company Change Advisory Board approves a change that requires the upgrade of a particular software within the
infrastructure. Now that the Change Management process is at an end, which process needs to be engaged to ensure that the
change is executed?
A. Release Management
B. Problem Management
C. IT Continuity Management
D. Configuration Management
Answer:A
7. A customer CIO invites a solution advisor to discuss IT Service Management in general and how it might helpthe IT group
work more effectively and efficiently. What should the solution advisor do in the first meeting with the CIO?
A. ask the CIO about the company’s history, competition and market value
B. ask the CIO about his background, education and professional experience
C. ask the CIO about the number of employees, number of locations and the most recent major project the company has done
D. ask the CIO about the technical environment including networking, hardware, software and security, so that the
customers?technical environment has been evaluated
Answer:D
8. A company just hired a new CIO to lead the IT group and enable them to refocus on the services IT provides tothe business.
The CIO wants to assess their current IT capabilities, but does not have any funding for consultation. Which IBM free tool
can the CIO use?
A. Return on Investment Tool
B. Tivoli Unified Process Tool
C. IT Service Management Assessment Tool
D. Assessment Tool for On-Demand Business
Answer:C
9. When discussing IT Service Management with CIOs, frequently the topic of using capability maturity modules to assess an
organization’s process, technologies/tools, organization and information comes up. Typically the use of a derivative of the
IT Service Capability Maturity Model with maturity phases such as Initial, Repeatable,Defined, Managed and Optimizing is used
during the assessment. What is the value of conducting this assessment for an organization?
A. It identifies key personnel and the information needed for all IT process to be optimized.
B. It identifies the specific ITIL process that needs to be improved on and what tools and technologies are neededto
accomplish that.
C. It identifies what tools and technologies need to be implemented in order to move an organization from one maturity phase
to the next.
D. It identifies which maturity phase an organization is in, which maturity phase the organization needs to target,as well as
how to get there.
Answer:D
10. A Canadian manufacturing company is in the process of assessing the upgrade of Maximo 4.1.1 to IBMMaximo Asset Management
V7.1 (IMAM). One of the major concerns is the handling of an existing custominterface developed for sending Purchase Orders
created in Maximo to Oracle Financials. Which solution preserves this functionality in the new version?
A. a custom interface for IMAM
B. IBM Integration Framework for Oracle Financials
C. PeopleSoft, because IMAM has a built-in interface for PeopleSoft
D. IBM Upgrade Utility, which automatically upgrades the existing interface to work with IMAM
Answer:B
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